Sherry Tomasso, Co-Founder of RealTimeRental®, states “We are very excited to work with the team at PMT. Their SmartResponder™ is a cutting edge tool that will allow my clients to respond immediately to inquiries, even when their offices are closed. We are also very excited about the other tools in their suite, and the enhancements they’ve planned for this quarter.”
According to Doug Rein, Co-Founder and development lead at PMT, “With direct access to RTR’s data, we can provide very fast account setups, with almost no effort from the PM. With SmartResponder™, for example, an RTR account can sign up and begin sending automated quote responses in the same day.”
Robert Simmons, Co-Founder and Marketing Director of PMT, remarked “We are very excited to be working with Sherry Tomasso and Joe Testa. We can provide a suite of services that complements their products, and automates their clients’ manual processes.”
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Uniform responses are beginning to frustrate guests. Because other responders use the same template for every PM, guests have begun to figure out those are cookie cutter responses. Guests just scroll to the total line and move on. Worse still, some responders get mistaken for advertising, due to their similarity to the listing site’s “your quote is on the way” email.
Since 2011, PMT’s free-form HTML templates – exclusive to PMT users – have allowed each PM to create a unique, stand-out style. Some PMs have distilled the quote to just a brief paragraph with the total price. Only PMTs technology can do this. This causes the guest to slow down and read the response carefully. Then, with SmartResponse™ the guest finds that the PM has acknowledged their questions, offering a feeling of personal service.
PMs can teach the system to recognize questions on almost any topic, plus PMT will preload their account with common questions such as: Is this unit pet friendly? Do you offer military or police/fire discount? Or, Is there an airport shuttle?
Property Managers save hours each week by not having to reply to free-form guest questions.
AutoFlex™ Dates make AQR smarter still. When a request overlaps another booking by just one day, other responders will abandon the requested unit and suggest another. AutoFlex™ Date technology will inform the guest that they can still stay in their preferred unit if they shift their arrival one day.
Robert Simmons, Co-Founder, Marketing Director, states “We believe this advanced technology is going to revolutionize how the vacation rental industry competes against the robotic looking responses by incorporating artificial intelligence. We are also adding this technology to our Mobile Guest App, GoVacation.mobi. Soon, it will be the most intelligent solution for 2-way communication between property manager and guest – with instant response to common guest issues and the ability to route the issue to the proper department. This will bring more great reviews and prevent bad ones.”
According to Doug Rein, Co-Founder, Technology Lead “The competitors that followed us into auto-response with an imitation of our 2011 product are missing the point. It’s not enough to just respond. To engage the guest, the reply must be uniquely styled and compelling. We make sure it addresses the specific unit, season and concerns of the guest.”
For more information and to sign up for a free trial of AQR 3.1 SmartResponder™, click this link to learn more AQR 3.1 SmartResponder™
Our goal was to give guests what they wanted in a Guest Service App. So when we surveyed the guests, we found 80% said they preferred a Web App over an App Store app to use during their stay.
Robert Simmons, Co-Founder, Marketing Director, states “Our goal was to give guests what they wanted in a Guest Service App. So when we surveyed the guests, we found 80% said they preferred a Web App over an App Store app to use during their stay. And, the ‘Share My App’ feature lets all guests in the party use the app without the need to download from an App Store. Guests are eager to access their info, and are looking for a one click option.”
We also designed the app to be self-service so no setup fee is required. This means that Property Managers can configure and release their app, then grow it while serving their guests. PMT does provide the option of Professional Services if needed for even more enhanced features. And since Web apps are much less costly to deliver, PMT’s solution costs the Property Manager half of what others charge for the service.
Doug Rein, Co-Founder, Technology Lead notes: “PMT’s Guest Mobile App is seamlessly upgradable. So, guests will never be bothered with prompts to reinstall. When we add a feature, your guests see it right away. For example, when we added the ‘Survey’ feature, Property Managers were posting surveys and getting responses within a few hours. In the same way, the information you publish reaches your guests the moment you enter it.”
With nothing to install, there is also nothing to delete. In downloadable Apps, the guest removes the app when they complete their stay. PMT’s solution remains available, and you can even include the instant login link the next time you market to the guest.
PMT, Property Manager Tools, LLC launched in 2011 with the goal of using automation to make Property Managers more profitable. They offer a growing suite of solutions that work individually or together, including their innovative auto quote responder, which introduced auto-suggest to the industry.
As a part of Escapia Net, PMT can now offer all its services to Escapia Property Managers. Doug Rein, Co-Founder, Technology Lead states “This relationship ensures that all pricing information flows directly from HomeAway Software directly into our system. Property Managers now know that their rates, fees and taxes are current each time a quote goes out - even if they are using the HA yield management features, which adjust pricing as occupancy increases.”
This relationship underscores HomeAway Software for Professional’s intent to collaborate with partners with companion products that enhance the HomeAway client’s profitability.
This relationship also affords PMT the ability to relate bookings to the inquiries from which they originated. So, your PMT tracking page will highlight those inquiries that booked.